Help Center & FAQ
FAQ & Help Desk
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Chartbeat Help & FAQ
Guide to Real-Time
Real-Time metrics glossary
Explained: Device percentages in Real-Time
How does article search work?
How are Spike Alerts calculated?
Why are pageviews less than concurrents on my top articles?
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Guide to Historical
How are performance benchmarks calculated?
Does the Historical Dashboard include landing pages?
What does a story need to appear on the Historical Dashboard?
Guide to Video
Video data in the Real-Time Dashboard
Guide to Reports
Guide to Advanced Queries
How can I run faster queries?
Advanced Queries data retention policy
Advanced Queries: filter functionality
What’s the difference between client-side and UTC time?
Does Advanced Queries return sampled data?
Heads Up Display
Guide to the Heads Up Display
Install the Heads Up Display (HUD)
Heads Up Display loading issues
How long before Heads Up Display pins show colors?
Uninstall the HUD
Why are rankings different in the Heads Up Display and Real-Time Dashboard?
Guide to Headline Testing
Why do many of my headline experiments complete at or just after 20 minutes?
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