Not receiving emails from Chartbeat? We're here to help! Follow the steps below, and get in touch with our team if you're still having trouble (firstname.lastname@example.org).
Step 1: Check your email settings
- If you're signed in to Chartbeat already, navigate to the Settings by hovering over the profile icon in the upper right corner of your screen and selecting Settings from the menu.
- In the Profile page, double-check that your email address is correct. If your Chartbeat logins is a personal login (not shared), you can update your email address on this page by entering the new address and clicking Save.
- If you're using a shared login, this may prevent you from receiving Chartbeat emails directly to your inbox. Get in touch with your account administrator(s) to request an individual login.
Step 2: Check Spam and junk folders, and other email filters
Check spam and junk folders, as well as any inbox filters. All Chartbeat emails are sent from @chartbeat.com addresses, so searching your All Mail folder for @chartbeat.com is a good starting point.
Step 3: Allow emails from Chartbeat
Ask your IT team or email service provider if your email system is flagging Chartbeat emails. They may want to check that emails from email@example.com, firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org are not being blocked.