Trouble receiving emails from Chartbeat

Not receiving emails from Chartbeat? We're here to help! Follow the steps below, and get in touch with our team if you're still having trouble (

Step 1: Check your email settings

  1. If you're signed in to Chartbeat already, navigate to the Settings by hovering over the profile icon in the upper right corner of your screen and selecting Settings from the menu.
  2. In the Profile page, double check that your email address is correct. If your Chartbeat logins is a personal login (not shared), you can update your email address on this page by entering the new address and clicking Save.
  3. If you're using a shared login, this may prevent you from receiving Chartbeat emails directly to your inbox. Get in touch with your account administrator(s) to request an individual login.

Step 2: Check Spam and junk folders, and other email filters

Check spam and junk folders, as well as any inbox filters. All Chartbeat emails are sent from addresses, so searching your All Mail folder for is a good starting point.

Step 3: Allow emails from Chartbeat

Ask your IT team or email service provider if your email system is flagging Chartbeat emails. They may want to check that emails from,,, and are not being blocked.



Here are some ways to get in touch.